We take the most comprehensive packaging protection measures and will insure your goods for 110% of the value of the goods. Any mistakes in the logistics process will be borne by the insurance company. In case of unfortunate damage, we will work to help you get needed replacements as quickly as possible at no extra charge. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. Therefore it is very important, that you inspect all packages at the time of delivery BEFORE signing the receipt.
Please open the top of the box(es) and inspect the item(s). If there is any damage, big or small, please note on the receipt before signing. If possible, photograph the packaging before you open it. Once you have opened the package, if the goods inside are damaged, take pictures to show the damage. IT IS IMPERATIVE THAT YOU DO NOT SIGN FOR A SHIPMENT, ACCEPTING LIABILITY FOR A DELIVERY, THAT YOU HAVE NOT COMPLETELY INSPECTED.
Most bulky items like sofas, chairs, steam showers, whirlpool bathtubs, sauna units, toilets, vanities and other bulky products will be shipped in one or more wooden crates and/or cardboard boxes on pallets for the protection and safe delivery of your product.
PLEASE READ: It is very important to read the information in this document carefully and in its entirety before the arrival of your item for an informed and smooth transition.
If the boxes and crates are missing, the freight company will not accept or acknowledge responsibility for the shipping damages through delivery. When a specific shipment or delivery of an item is moved to a new location after the initial delivery and damage occurs, the freight company and the insurance company will NOT be held liable because the delivered item was transported to a different address. It is the sole responsibility of the receiver / designated recipient / consignee of the initial delivery, to ensure safe transport of all items in the shipment after signing for the delivery in good condition.
Damage incurred on the exterior of a box or crate is not indicative the product has also incurred damage during transport, but it is important for you to inspect immediately. Factory Defects or Damages of any kind must be reported within three days or seventy-two hours of the initial delivery to avoid being categorized in the “Part Warranty Repair” category.
If damage to the packaging has occurred, you are entitled to inspect the shipment, thus the driver will wait until you have completed a thorough examination of all items in the shipment. Specialty items such as toilets are to be inspected immediately and upon noting damage, must be documented and the delivery refused. Items that are delivered damaged must be reported within 72 hours. If you fail to report within 72 hours after the date and time of delivery, you are no longer eligible to receive replacement parts as all liability will be removed from the freight company and the dealer or the merchant through whom the purchase was made.
Things to look for that may indicate product damage:
To summarize: Be as picky as possible and note down all damages on the Proof of Delivery (POD), have the driver sign with his name and keep a copy of the Proof of Delivery (POD).
The Bill of Lading is a binding contract, signing it without proper notations means that the shipment was received in good order and condition. Without proper notations the carrier will deny any claims filed which may jeopardize our ability to send you a replacement. Only when the necessary and detailed instructions are explicitly followed, a claim may be filed in your behalf. The freight company and the insurance company will not compensate for any damages when the above instructions are neglected and not followed as requested.