We sell all products by AEG. If you are not able to find a certain product in our shop or would like an individual quotation, please contact us.
Special overnight express shipping is available on request for urgent orders.
We are proud to offer extensive international shipping services to over 200 countries in Europe, the United States, South America, Africa, Australia and Asia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Depending on the weight and size of the product, we chose between a range of the most reliable courier services like DHL, FedEx, UPS as well as local delivery companies. We take the most comprehensive packaging protection measures and will insure your goods for 110% of the value of the goods. Any mistakes in the logistics process will be borne by the insurance company. In case of unfortunate damage, we will work to help you get needed replacements as quickly as possible at no extra charge. If something arrives from us that looks damaged, or if parts are missing, please notify us right away.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may have to pay import taxes or custom fees when they arrive at your country. You can calculate the duty assessed on your goods using the Harmonized Tariff Schedule (HTS), the master list classifying all types of goods and detailing the taxes to be levied on each category. Most furniture can be imported to the U.S. duty free, including seats, tables, beds, desks and shelves of any standard material.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
Yes, you will receive an email once your order ships that contains your tracking information. You can always track where your package is located and when it will approximately arrive. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.